Terms and Conditions – ZS Games Pakistan Online Gaming Rules

These Terms and Conditions constitute a legally binding agreement between you (the user) and ZS Games ("we," "us," "our," or "the platform"). By accessing zsgames.app, creating an account, depositing funds, placing a bet, or using any service offered by ZS Games, you confirm that you have read this document in full, that you understand its contents, and that you agree to be bound by all terms stated herein.

If you do not agree with any part of these Terms and Conditions, you must not use the ZS Games platform. Continued use of the platform following any published update to these terms constitutes your acceptance of the revised version.

These Terms and Conditions should be read alongside the ZS Games Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and ZS Games.

To register and use ZS Games, you must meet all of the following eligibility criteria:

• You are at least 18 years of age at the time of registration.
• You are accessing the platform as an individual for personal, non-commercial use.
• You are not a resident of any jurisdiction where online gaming is explicitly prohibited under applicable law.
• You are not acting as an agent, representative, or proxy for any third party when placing bets or conducting transactions.
• You have not previously been self-excluded from ZS Games or had an account terminated for breach of these terms.

ZS Games reserves the right to request documentary proof of age and identity at any point. If verification is requested and not provided within the timeframe specified by ZS Games, your account may be suspended and pending withdrawals held until the matter is resolved.

Each individual may register only one account on ZS Games. Registering multiple accounts — regardless of the reason — is a material breach of these terms and will result in the suspension of all associated accounts and forfeiture of all funds held across those accounts.

When registering, you agree to provide accurate, current, and complete information. You must not use a false name, another person's identity, or misleading contact details. ZS Games relies on the accuracy of registration information to process payments and verify your identity, and inaccuracies may delay or prevent withdrawals.

You are solely responsible for maintaining the security and confidentiality of your account login credentials. ZS Games will never ask you for your password by email, chat, or phone. If you believe your account has been accessed without your authorisation, contact our support team immediately at support@zsgames.app.

• Do not share your username or password with any other person.
• Log out of your account when using a shared or public device.
• Enable any additional security features offered by ZS Games, including email verification for login.
• Notify ZS Games immediately if you suspect unauthorised access to your account.

ZS Games accepts no liability for losses resulting from unauthorised account access where the player failed to take reasonable precautions to secure their login credentials.

All financial transactions on ZS Games are processed in Pakistani rupees (PKR). Supported deposit and withdrawal methods include Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfer, and Visa/Mastercard debit or credit cards issued by Pakistani banks.

Deposits: The minimum deposit amount is Rs 500. Deposits are credited to your ZS Games balance immediately upon confirmation from the payment provider. ZS Games does not charge any deposit fees, though your payment provider may apply their own transaction charges.

Withdrawals: The minimum withdrawal amount is Rs 1,000. Withdrawals to Easypaisa and JazzCash are typically processed within 5 minutes of approval, 24 hours a day. Bank IBFT and card withdrawals may take 1–3 business days depending on your bank. ZS Games does not charge withdrawal fees.

Withdrawal conditions:

• Withdrawals can only be made to the same payment method used for the corresponding deposit (return-to-source policy).
• Your account must pass identity verification before your first withdrawal can be processed.
• ZS Games may request supporting documentation — such as a CNIC copy or bank statement — for withdrawals above Rs 50,000.
• Funds that arrived via a bonus or promotion are subject to the bonus wagering requirements described in Section 6 before they can be withdrawn.
• ZS Games reserves the right to delay a withdrawal for up to 72 hours if the transaction requires additional review under anti-money-laundering obligations.

All bets placed on ZS Games — across sports betting, live casino, slots, Aviator, fishing games, or any other product — are final once confirmed. You may not cancel, reverse, or amend a confirmed bet for any reason.

ZS Games reserves the right to void any bet that was placed under erroneous conditions, including but not limited to: technical errors that resulted in incorrect odds being displayed, system errors that processed a bet at an incorrect stake, or situations where the event outcome was already known at the time the bet was placed.

For sports betting markets, ZS Games may suspend or remove markets at any time before an event starts or during the event. In-play betting markets are subject to delays and suspension during live events. All settled results are based on official sources. If an event is abandoned or postponed beyond 24 hours of the original start time, bets will be voided and stakes returned.

For live casino and table games, the rules of each specific game apply. ZS Games is not responsible for errors made by players in understanding the rules of any game. All game rules are published within each game interface and are the player's responsibility to understand before playing.

Minimum and maximum stakes:

• Slots: Min Rs 10 per spin, Max Rs 5,00,000 per spin
• Aviator: Min Rs 50 per round, Max Rs 2,00,000 per round
• Sports betting: Min Rs 100 per bet, Max Rs 10,00,000 per bet (market-dependent)
• Live casino: Min Rs 200 per hand/round, Max Rs 5,00,000 per hand/round

ZS Games offers bonuses, free spins, deposit matches, and promotional credits to registered players from time to time. All bonuses are subject to the specific terms attached to each promotion and to the general conditions described here.

Wagering requirements: Bonus funds are not immediately withdrawable. They must be wagered a specified number of times (the wagering requirement) before they or any winnings generated from them can be withdrawn. The wagering requirement for each bonus is stated at the point of offer. Where not stated, the default wagering requirement is 30× the bonus amount.

General bonus conditions:

• Only one active bonus may be held at any time unless the specific promotion states otherwise.
• Bonuses are for personal use only. Using a bonus in a way that ZS Games determines to be exploitative — including but not limited to placing low-risk bets solely to clear wagering requirements — may result in the bonus and any associated winnings being voided.
• Bonuses expire within the timeframe stated in the promotion. Unused or partially wagered bonuses that reach their expiry date are forfeited without notice.
• ZS Games reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice.
• In the event of a dispute regarding a bonus, the decision of ZS Games is final.

The following actions are strictly prohibited on ZS Games. Engaging in any of the following will result in immediate account suspension, forfeiture of any balance, and may be referred to relevant authorities:

• Registering more than one account for the same individual.
• Using software, bots, scripts, or automated tools to place bets or interact with the ZS Games platform.
• Attempting to defraud ZS Games or other players through any means, including chargebacks, false dispute claims, or exploiting software errors.
• Using stolen, fraudulent, or unauthorised payment methods to deposit funds.
• Participating in match-fixing, spot-fixing, or any form of sports manipulation in connection with ZS Games betting markets.
• Using the ZS Games platform to launder money or conduct any transaction that violates anti-money-laundering regulations.
• Sharing account access with another person, or placing bets on behalf of another person's account.
• Attempting to hack, reverse engineer, or disrupt the ZS Games platform or its underlying systems.
• Providing false information during registration, identity verification, or when communicating with ZS Games support.

ZS Games monitors account activity for patterns consistent with the above prohibited conduct. Where suspicious activity is detected, ZS Games may freeze the affected account pending investigation without prior notice to the account holder.

ZS Games is committed to promoting responsible gaming for all players. We provide the following tools to all registered account holders, accessible at any time from account settings at no cost:

• Deposit limits: Set a maximum amount you can deposit per day, week, or month.
• Session time limits: Set a maximum duration for any single gaming session.
• Loss limits: Set a maximum amount you are willing to lose within a defined period.
• Cooling-off period: Temporarily suspend your account for a period of between 24 hours and 6 weeks.
• Self-exclusion: Permanently close your account and block re-registration for a minimum of 12 months.

ZS Games takes problem gaming seriously. If you believe your gaming has become uncontrolled, we encourage you to use the self-exclusion tool immediately or contact our support team at support@zsgames.app. Our support team is trained to assist with responsible gaming requests and can apply account restrictions on your behalf.

For full details, please read our dedicated Responsible Gaming Policy.

All content on the ZS Games platform — including but not limited to logos, graphics, game interfaces, software, text, data, and the overall platform design — is the intellectual property of ZS Games or its licensed third-party suppliers. No part of the platform may be copied, reproduced, distributed, published, or used in any commercial context without the prior written consent of ZS Games.

By accessing ZS Games, you are granted a limited, non-exclusive, non-transferable licence to use the platform for personal entertainment purposes only. This licence does not grant you any ownership of platform content. Any unauthorised use of ZS Games intellectual property will result in account termination and may be subject to legal action.

ZS Games provides the platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is operational and accurate at all times, we do not guarantee uninterrupted access and accept no liability for losses resulting from platform downtime, technical errors, or circumstances beyond our reasonable control.

ZS Games is not liable for:

• Financial losses resulting from bets placed based on incorrect odds caused by a technical error, where the error is corrected and the affected bets voided.
• Losses resulting from a player's failure to log out of a shared device or failure to protect their account credentials.
• Losses resulting from a player's misunderstanding of game rules, bonus conditions, or withdrawal requirements.
• Indirect, consequential, or incidental damages of any kind arising from the use of the ZS Games platform.
• Losses arising from the actions of third-party service providers, including payment processors, that are outside ZS Games control.

Our total liability to you for any claim arising from your use of ZS Games shall not exceed the amount deposited by you in the 30 days preceding the event giving rise to the claim.

ZS Games reserves the right to suspend or permanently close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraud, money laundering, or other criminal activity.
• Failure to provide requested identity verification documentation within the specified timeframe.
• Conduct that ZS Games determines is harmful to other players, to the platform, or to the integrity of sporting events.
• Receipt of a chargeback or payment dispute relating to a deposit.

Where an account is suspended pending investigation, ZS Games will communicate with the account holder via the registered email address. Where an account is closed for breach of terms, any funds derived from fraudulent activity or prohibited conduct will be forfeited. Legitimately deposited funds that have not been used in connection with any breach may be returned to the original payment source at ZS Games discretion.

You may also request to close your own account at any time by contacting support@zsgames.app. ZS Games will process voluntary account closure requests within 5 business days.

ZS Games reserves the right to update, modify, or replace these Terms and Conditions at any time. When material changes are made, we will notify registered players via the email address on their account at least 7 days before the changes take effect, unless the change is required immediately due to legal or regulatory obligations.

The updated Terms and Conditions will be published on this page with a revised "Last updated" date at the top of the document. It is your responsibility to check this page periodically. Continued use of the ZS Games platform after a change takes effect constitutes your acceptance of the revised terms.

These Terms and Conditions are governed by and construed in accordance with applicable law. In the event of a dispute between you and ZS Games, we strongly encourage you to contact our support team in the first instance — most issues are resolved at this stage quickly and without escalation.

If a dispute cannot be resolved through direct communication, you may submit a formal complaint to ZS Games in writing at support@zsgames.app. ZS Games will acknowledge your complaint within 48 hours and aim to provide a full written response within 14 working days.

ZS Games decisions on disputes relating to bet outcomes, bonus eligibility, and account management are final and binding, provided they have been reached in good faith and in accordance with these terms. All communications with ZS Games in connection with a dispute must be conducted in English.

If you have any questions about these Terms and Conditions, your account, a specific transaction, or any ZS Games product, please contact us through any of the following channels:

• Email: support@zsgames.app — available 24/7, average response under 3 hours
• Live Chat: Available within the ZS Games platform for logged-in members
• FAQ: Common questions are answered on our FAQ page

Our support team is available 24 hours a day, 7 days a week and assists in both English and Urdu. For responsible gaming matters — including self-exclusion requests — please flag this explicitly in your initial message so we can prioritise your case.